Refund policy

We want you to love the work you choose. If something is not right, we will put it right.

Returns within 14 days

You have 14 days from the day your order arrives to ask for a return. The work must be in the condition it arrived in, in its original packaging.

To start a return, email info@osnergallery.com. We will send you instructions on how and where to send it. Please do not send a work back without contacting us first. Return shipping is at your cost, and we recommend sending it insured.

Damaged, faulty or not what you ordered

Please check your order when it arrives. If it is damaged, faulty, or not the work you ordered, email us straight away with a photograph. We will replace it or refund you in full, at our cost.

If you are not happy with the quality of a print, we replace it or refund you in full.

Cancelling an order

You can cancel an order at any time before it is sent, with a full refund and no fee.

If a work you have paid for turns out to be sold, we refund you in full within 10 working days.

Commissions

A commissioned painting is made to your own brief. Before it leaves the gallery, you see the finished painting and sign it off with us, in person or on a live video call. Because of that, a commission cannot be returned. If it is damaged on the way to you, a new painting is made for you free of charge.

Refunds

Once we have received and checked a returned work, we let you know whether your refund is approved. Approved refunds are made to your original payment method within 5 working days. Your bank or card company may take a few more days to show it. Payments made by bank transfer are refunded to the account they came from.